Westhendon Storage Service Terms and Conditions

These Terms and Conditions govern the use of Westhendon Storage services and set out the legal framework between the customer and the storage provider. By making a booking, accessing a storage unit, or using any associated storage service, the customer agrees to comply with these terms in full. If the customer does not agree with any part of these terms, they should not proceed with the booking or use of the storage facility. These terms are designed to create a fair and clear arrangement for all parties and apply to every self storage or related service supplied under the Westhendon Storage name.

This document should be read carefully before entering into any agreement. It explains the booking process, payment obligations, cancellation rights, liability limits, waste handling requirements, and the applicable law. The storage service may be used by private individuals, sole traders, businesses, and other lawful entities, provided the customer has legal capacity to contract and the items stored are lawful. Westhendon Storage reserves the right to refuse service where the proposed use is unsafe, unlawful, or inconsistent with these terms.

For the purposes of these terms, references to “we”, “us”, and “our” mean Westhendon Storage, and references to “you” or “the customer” mean the person or organisation booking, paying for, or using the storage space. Where a business or authorised representative books a unit, that person confirms they have authority to bind the relevant entity. These terms apply to the storage unit, any ancillary facilities, access procedures, and any additional services provided in connection with the storage arrangement.

Booking Process

To begin a booking, the customer must provide accurate and complete information, including name, contact details, identity information if requested, the intended use of the unit, and the desired start date. A booking request does not create a binding contract until it has been accepted by Westhendon Storage and, where applicable, the required deposit or first payment has been received. We may request proof of identity, address, business status, or authority to act on behalf of another person before confirming the reservation. Any false, incomplete, or misleading information may result in refusal, cancellation, or termination of the storage agreement.

Once a booking is accepted, the customer will be allocated a unit subject to availability and operational requirements. The customer acknowledges that unit sizes are indicative and should be checked before use, as the customer is responsible for selecting a space suitable for their goods. We may substitute a unit of similar size or specification where reasonably necessary. Access arrangements, opening rules, security procedures, and occupancy conditions may be explained at the time of booking and must be followed at all times. A booking may be conditional on the customer agreeing to these terms electronically or in writing.

Westhendon Storage may decline or cancel a booking at its discretion where it reasonably believes that the proposed storage presents a risk to health, safety, security, legal compliance, or facility operations. This includes circumstances where the customer appears unable to comply with these terms or where prohibited items are likely to be stored. We are not liable for any loss resulting from our refusal to accept a booking, provided we act reasonably and lawfully. The customer remains responsible for reviewing the terms before the start date and for ensuring that the intended use of the unit remains lawful throughout the storage period.

Payments

All charges must be paid in accordance with the rates and payment schedule notified at the time of booking or in any later invoice or notice. Unless stated otherwise, fees are payable in advance and may include rent, deposits, administrative charges, late-payment charges, cleaning costs, replacement key fees, lock charges, or other sums due under these terms. The customer is responsible for paying all amounts on time, without set-off or deduction, except where required by law. If a payment method fails, is reversed, or is not honoured, the customer remains liable for the outstanding balance and any resulting costs.

We may review and update storage fees from time to time. Where the agreement is ongoing, we will give the customer reasonable notice of any rate changes, unless an earlier change is required by law, taxation, or a material change in the customer’s service type. Failure to pay on time may lead to interest, administrative action, suspension of access, or termination of the contract in accordance with these terms. Any deposit paid may be used to offset unpaid amounts or damage caused by the customer, subject to lawful deductions and proper accounting. Payment of any invoice does not waive our rights in relation to earlier breaches or unpaid sums.

In the event of persistent non-payment, Westhendon Storage may take steps to recover the debt, including instructing debt recovery services or exercising any lien or rights of sale permitted under applicable law and these terms. The customer is responsible for all reasonable costs incurred in collecting overdue amounts, including legal fees where recoverable. Where a business customer stores goods in the course of trade, the customer confirms that they have the funds and authority to meet their payment obligations and will keep payment information current.

Cancellations and Termination

Subject to any minimum term or non-refundable charge agreed at booking, the customer may cancel the storage arrangement by giving written notice in accordance with the notice period stated on the booking confirmation or invoice. Cancellation usually takes effect at the end of the relevant billing period, provided the unit is vacated and returned in acceptable condition by that date. If the customer gives insufficient notice, charges may continue until the required notice period has expired. Any prepayments are refundable only to the extent expressly stated in the booking terms or required by law.

Westhendon Storage may terminate or suspend the agreement immediately if the customer breaches these terms, stores prohibited items, fails to pay, uses the unit unlawfully, causes a safety risk, or interferes with the operation of the facility. Where termination is caused by customer default, no refund will be due for any unused period unless required by law or otherwise agreed in writing. On termination, the customer must remove all goods promptly, return any access devices, and leave the unit clean and empty. Goods left behind may be treated as abandoned where permitted by law and handled accordingly.

If the storage agreement ends for any reason, the customer’s obligation to pay any outstanding amounts survives termination. Any clauses that are intended by their nature to continue after the agreement ends, including those concerning liability, indemnity, debt recovery, and governing law, shall remain in effect. Westhendon Storage may change these terms from time to time, but no change will apply retrospectively to a confirmed booking unless required by law or agreed by both parties.

Liability and Risk

The customer stores all goods at their own risk, subject to the limited obligations expressly accepted by Westhendon Storage under these terms and any rights that cannot be excluded under UK law. We take reasonable steps to maintain the security and operation of the premises, but we do not insure the customer’s goods. The customer should arrange adequate insurance cover for the full replacement value of all items stored, including cover for theft, fire, flood, accidental damage, and any other risks relevant to the goods. If the customer chooses not to insure the goods, they accept the risk of loss or damage to the extent permitted by law.

We are not liable for loss or damage caused by events outside our reasonable control, including but not limited to storms, flooding, fire, power failure, industrial action, civil disturbance, government action, or acts of third parties. We are also not responsible for deterioration caused by the inherent nature of the goods, unsuitable packaging, moisture, infestation, vermin, or the storage of items that are fragile, perishable, or sensitive to temperature changes. The customer must ensure all goods are properly packed, wrapped, and labelled where necessary, and that any special storage needs are disclosed in advance.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under English law. Where liability is legally capable of limitation, Westhendon Storage’s total liability arising from or connected to the storage agreement shall be limited to the amount paid by the customer for the relevant storage period, unless a different limit is required by law. We will not be responsible for indirect, consequential, or economic losses, including loss of profit, loss of business, loss of opportunity, or loss of goodwill.

The customer is responsible for any loss, damage, injury, contamination, or cost caused by their acts or omissions, or by the acts or omissions of anyone they allow to use the unit, enter the premises, or handle the goods. The customer shall indemnify Westhendon Storage against claims, losses, liabilities, costs, and expenses arising from the customer’s breach of these terms, unlawful conduct, or negligent use of the storage space. This indemnity does not apply to the extent that loss is caused by our own negligence or breach of duty.

Waste Regulations and Prohibited Items

Customers must comply with all applicable UK waste regulations and environmental laws when using the storage service. The unit must not be used to abandon rubbish, dispose of waste, or store materials in a way that creates pollution, nuisance, or environmental harm. Any waste removed from the unit remains the customer’s responsibility unless a separate waste service has been agreed in writing. The customer must ensure that any waste is handled, transported, and disposed of lawfully through authorised channels. Where items are no longer required, they should not be left in or around the unit unless specifically accepted for lawful storage.

It is strictly prohibited to store hazardous waste, illegally obtained goods, stolen property, dangerous chemicals, explosive materials, gas cylinders, asbestos, medical waste, biological waste, radioactive materials, or any item that may contaminate the premises or endanger people, property, or the environment. The customer must not store food, animal remains, live animals, plants requiring care, or any item that may attract pests, rot, leak, or emit odours. Westhendon Storage may inspect a unit where permitted by law and where reasonably necessary to protect safety, security, compliance, or the condition of the premises. Any prohibited item discovered may be removed, reported, or disposed of in accordance with legal obligations.

The customer is solely responsible for ensuring that all items stored are lawful to possess and store, properly packaged, and consistent with any relevant regulatory requirements. If the storage of an item requires a licence, permit, or special handling under law, the customer must obtain and maintain all necessary approvals before placing the item in storage. We may require the immediate removal of any item that, in our reasonable opinion, breaches waste, environmental, health, or safety rules. Any costs associated with removal, remediation, cleaning, disposal, or legal compliance caused by a breach of this clause will be charged to the customer.

Access, Security, and Customer Responsibilities

The customer must keep access codes, keys, locks, and any security details safe and confidential. The customer is responsible for all use of the unit and for ensuring that only authorised persons access the space. Any person using the unit on the customer’s behalf is treated as acting with the customer’s permission. The customer must promptly notify Westhendon Storage of any loss of access device, suspected unauthorised access, or change in contact details. We may suspend access where necessary to protect the customer, the facility, or other users.

Customers must not use the unit for residential purposes, unlawful business activities, or any activity that may interfere with other users or the operation of the premises. The unit must be kept clean and in good order, and must be returned in the same condition, reasonable wear and tear excepted. The customer must not make alterations, drill, paint, install fixtures, or otherwise modify the unit without prior written consent. Any damage caused by unauthorised use or modification will be charged to the customer.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise. If any provision of these terms is found to be unlawful, void, or unenforceable, that provision shall be read down or severed to the minimum extent necessary, and the remainder of the terms shall continue in full force and effect.

Failure by Westhendon Storage to enforce any right or remedy on one occasion shall not be treated as a waiver of that right or remedy on any other occasion. Any notices required under these terms must be given in writing unless we state otherwise. These terms constitute the entire agreement between the parties regarding the storage service and supersede previous discussions, representations, or understandings relating to the same subject matter, except where expressly incorporated in writing.

Final Provisions

The customer acknowledges that they have had the opportunity to review these terms before booking and agrees that the information provided is accurate to the best of their knowledge. By continuing with the storage arrangement, the customer confirms acceptance of all terms relating to booking, payment, cancellation, liability, waste management, and lawful use. Westhendon Storage may update operational rules from time to time where reasonably necessary for safety, compliance, or service improvement, and such rules will form part of the storage contract once communicated to the customer.

Nothing in this agreement affects any mandatory statutory rights that cannot be excluded or modified by contract. Customers are encouraged to keep a copy of the booking confirmation and these terms for their records. If there is any inconsistency between a specific written agreement and these standard terms, the specific written agreement will prevail to the extent of that inconsistency. These terms are intended to be clear, fair, and workable for all users of the storage facility and related services provided by Westhendon Storage.