Storage West Hendon Standard Terms and Conditions

These Terms and Conditions set out the basis on which Storage West Hendon provides storage and related removal, transport, packing, and handling services. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Customer means the person, firm, or company that requests or purchases services from Storage West Hendon.

Services means storage, self-storage, collection, delivery, packing, loading, unloading, removal, handling, and any associated services provided by Storage West Hendon.

Goods means the items which the Customer places into storage, asks to be transported, or otherwise hands over to Storage West Hendon in connection with the Services.

Contract means the agreement formed between Storage West Hendon and the Customer in accordance with these Terms and Conditions.

2. Scope of Services

Storage West Hendon provides storage solutions and related services, which may include removals, transport to and from the storage facility, and assistance with loading, unloading, and packing. The exact scope of services in any individual case will be as set out in our written quotation or booking confirmation.

These Terms and Conditions apply to all Services unless expressly varied in writing by Storage West Hendon. Any additional or conflicting terms proposed by the Customer will not form part of the Contract unless expressly accepted in writing.

3. Booking Process

Bookings may be requested by the Customer through our online enquiry forms or by written communication. A booking is not confirmed until Storage West Hendon issues a written confirmation and, where applicable, the Customer has paid any required deposit.

When requesting a booking, the Customer must provide accurate and complete information, including but not limited to:

Full name and address of the Customer.

Addresses for collection and delivery where applicable.

Proposed dates and times for the Services.

Details of the Goods, including approximate volume, nature of items, and any special handling requirements.

Any access issues at the collection, delivery, or storage locations, such as parking restrictions, stairs, lifts, long carrying distances, or limited vehicle access.

Storage West Hendon relies on the information supplied by the Customer when preparing quotations and scheduling work. If information is incomplete or inaccurate, we reserve the right to amend the quotation, adjust the service plan, or decline the booking.

The Customer is responsible for ensuring that any person making a booking on their behalf has authority to do so and to bind the Customer to these Terms and Conditions.

4. Quotations and Prices

Any quotation issued by Storage West Hendon is based on the information provided by the Customer and is valid for a limited period stated in the quotation. If no period is specified, quotations are valid for 30 days from the date of issue, subject to availability.

Quotations do not include charges arising from:

Delays or cancellations caused by the Customer.

Waiting time beyond agreed loading or unloading windows.

Parking fees, fines, tolls, or additional access costs incurred in carrying out the Services.

Additional Goods, extra volume, or additional services not originally disclosed.

Storage West Hendon may adjust its charges if the scope of work changes or if conditions at the collection, delivery, or storage site differ from those reasonably expected based on the Customer’s description.

5. Payments and Deposits

Storage and service charges are payable in advance or as otherwise specified in our quotation or invoice. Storage West Hendon may require a deposit to secure a booking, particularly for removals and transport services or for longer-term storage.

Payment methods accepted will be specified in our invoices or booking confirmations. All payments must be made in the currency stated on the invoice and by the due date specified.

For ongoing storage, charges are usually payable monthly in advance. Storage West Hendon reserves the right to review and vary its storage rates from time to time, giving the Customer reasonable notice of any change.

If the Customer fails to pay any sums due, Storage West Hendon may:

Refuse to release stored Goods until all outstanding sums, including any applicable charges or fees, have been paid in full.

Apply interest on late payments at a reasonable rate from the due date until payment is received in full.

Terminate the Contract in accordance with these Terms and Conditions and exercise any rights available in respect of uncollected Goods.

6. Cancellations and Changes

The Customer may request to cancel or amend a booking by providing written notice. The following will generally apply unless otherwise stated in the booking confirmation or quotation:

If the Customer cancels more than 7 days before the scheduled start of the Services, any deposit may be refunded subject to reasonable administrative charges.

If the Customer cancels within 7 days but more than 48 hours before the scheduled start, Storage West Hendon may retain part or all of any deposit to cover allocated resources and loss of opportunity.

If the Customer cancels within 48 hours of the scheduled start time, the full quoted charge may become payable.

For ongoing storage, the Customer must give at least 14 days’ written notice to terminate storage. Storage charges will continue to apply until the Goods have been removed and any account balance settled.

Where the Customer requests changes to dates, times, or the scope of work, Storage West Hendon will use reasonable efforts to accommodate such changes, but cannot guarantee availability. Additional charges may apply where changes increase the cost or complexity of the Services.

7. Customer Responsibilities

The Customer is responsible for:

Ensuring that they have full legal right, title, and authority to store or move the Goods and to enter into the Contract.

Providing accurate information about the Goods and the locations involved.

Ensuring suitable access for vehicles and personnel at collection, delivery, and storage locations, including any necessary permissions or permits.

Properly packing and labelling Goods where this is not part of the agreed Services.

Removing or securing any fixtures, fittings, or appliances that require special disconnection or installation by qualified professionals.

Notifying Storage West Hendon promptly of any change in contact details, billing details, or relevant circumstances.

The Customer must ensure that children, pets, and other persons remain at a safe distance from operations at all times.

8. Goods Not Accepted for Storage or Removal

The Customer must not present for storage or removal any Goods that are unlawful, dangerous, or unsuitable. Prohibited items include, but are not limited to:

Explosives, firearms, ammunition, or weapons of any kind.

Flammable or combustible materials such as petrol, diesel, gas cylinders, solvents, paints, or chemicals.

Perishable goods, food items likely to attract vermin, or any living creatures.

Illegal drugs, contraband, stolen goods, or items involved in unlawful activity.

Waste, including household refuse, construction rubble, or items intended for disposal rather than storage.

Any item designated as hazardous, toxic, or harmful under applicable regulations.

Storage West Hendon may refuse to accept any Goods that it considers to present a risk to persons, property, or the environment, or which are outside the usual scope of a storage and removal company.

9. Waste Regulations and Disposal

Storage West Hendon operates in accordance with applicable waste regulations. We are not a general waste carrier and will not remove or dispose of waste unless this has been expressly agreed as a separate service in line with legal requirements.

The Customer must not use storage units or removal vehicles to store or transport waste, refuse, or items intended solely for disposal. If Storage West Hendon discovers that waste has been stored or left behind, we may arrange for its lawful disposal and charge the Customer for all associated costs, including handling, transport, and disposal fees.

Where Storage West Hendon agrees to remove unwanted items, this will be subject to separate charges and may be conditional on the Customer providing accurate information about the nature of the items. Items classed as hazardous or regulated waste may require specialist disposal, for which separate arrangements and charges will apply.

10. Access to Stored Goods

Access to stored Goods will be subject to the storage plan chosen by the Customer and to our normal operating procedures. Some storage services may offer limited access by appointment only, while others may incorporate more flexible access arrangements.

Storage West Hendon may require reasonable notice for access visits and may refuse access where:

The Customer’s account is in arrears.

There is a safety or security concern.

Access would interfere unreasonably with operations or other customers.

During any access visit, the Customer must comply with site rules and any instructions given by Storage West Hendon personnel for safety and security reasons.

11. Liability and Risk

All Goods are stored and handled at the Customer’s risk, subject to any express written agreement to the contrary. The Customer is advised to arrange suitable insurance cover for the full value of the Goods while in storage and during any associated transport or handling.

Storage West Hendon will take reasonable care in providing the Services, but will not be liable for:

Loss or damage to Goods arising from inherent defects, ageing, wear and tear, or insufficient packing where packing was not carried out by us.

Loss or damage resulting from acts or omissions of the Customer or third parties not under our control.

Loss or damage arising from events beyond our reasonable control, including but not limited to fire, flood, storm, theft, vandalism, civil disturbance, or acts of authorities.

Indirect or consequential loss, including loss of profit, loss of use, or emotional distress.

Where Storage West Hendon is found to be liable for loss of or damage to Goods due to negligence or breach of duty, our liability will, to the fullest extent permitted by law, be limited to a reasonable amount in proportion to the affected Goods and the charges paid for the Services.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

12. Claims and Notification of Loss or Damage

If the Customer believes that any Goods have been lost or damaged in connection with the Services, they must notify Storage West Hendon in writing as soon as reasonably possible and in any event:

For removal or transport services, within 7 days of delivery or the date the Goods should reasonably have been delivered.

For storage-related issues, within 7 days of discovering the loss or damage, and in any case no later than 30 days after the Goods are removed from storage.

The Customer must provide reasonable evidence of the loss or damage and cooperate in any investigation. Failure to notify within these time limits may affect Storage West Hendon’s ability to investigate and may reduce or extinguish any potential liability to the extent permitted by law.

13. Uncollected or Abandoned Goods

If storage charges or other sums remain unpaid for a period specified in our overdue notices, or if the Customer fails to collect Goods after reasonable notice has been given, Storage West Hendon may treat the Goods as uncollected.

In such circumstances, and after giving further written notice where practicable, Storage West Hendon may:

Exercise a lien over the Goods and retain them until all outstanding sums are paid.

Sell, dispose of, or otherwise deal with the Goods to recover unpaid charges and reasonable costs associated with sale or disposal.

Any surplus from a sale, after deduction of charges and reasonable costs, will be held for the Customer for a reasonable period. If the Customer cannot be located within that period, the surplus may be retained.

14. Termination

Either party may terminate the Contract for storage by giving the notice period specified in these Terms and Conditions or in any separate agreement, provided all outstanding sums are paid and Goods are removed from storage.

Storage West Hendon may terminate the Contract immediately if the Customer:

Commits a serious or persistent breach of these Terms and Conditions.

Uses the Services for unlawful purposes.

Fails to pay sums due after reasonable reminders and overdue notices.

In the event of termination by Storage West Hendon, the Customer must promptly remove all Goods and settle any outstanding charges. If the Customer fails to do so, the provisions on uncollected Goods will apply.

15. Data Protection and Privacy

Storage West Hendon will collect and process personal data only as necessary to manage bookings, provide Services, administer accounts, comply with legal obligations, and for legitimate business purposes such as security and service improvement.

Personal data will be handled in accordance with applicable data protection laws. Customers have rights in respect of their personal data, including rights of access and correction, subject to legal limitations.

16. Changes to These Terms and Conditions

Storage West Hendon may update or vary these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that specific Contract. For ongoing storage customers, revised terms may apply after reasonable notice has been given.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be severed to the extent necessary, and the remaining provisions shall continue in full force and effect.

No failure or delay by Storage West Hendon in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.

The Contract is between Storage West Hendon and the Customer only. No other person shall have any rights to enforce any of its terms.

These Terms and Conditions constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings or agreements, whether written or oral, relating to the same subject matter.